Patient Complaints, Concerns or Grievances

Patient Complaints, Concerns or Grievances

If you have a concern or grievance you may take the following steps for resolution without fear of retribution:

  1. We encourage you to discuss with a nurse or care giver your concerns or comments, and assure you that you may do so without fear of retribution. Taking this first step often times can result in prompt resolution, and we appreciate the opportunity to attempt to resolve your concerns promptly. You may ask any caregiver for a Complaint/Concern form.
  2. Upon receipt of your concern, you will receive contact by an administrative representative within 24 hours, and a written response within ten working days.
  3. If any of your concerns or comments have not been met or addressed you may choose to contact any of the following hospital representatives:

    (907) 564-2207
    Hospital Chief Clinical Officer

    (907) 564-2205
    Hospital Compliance Coordinator
    OR 866-568-7832
  4. You may also address any unresolved issues or concerns with the following agencies:

    BridgeCare Hospitals (St. Elias Manager)
    Call (907) 272-4133 or Fax (907) 272-6388
    6320 S. Airpark Place, Suite 6
    Anchorage, AK 99502-1865
    E-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

    Alaska Department of Health & Social Services
    Call (907) 334-2482
    After-Hours Complaint Hotline: 1-888-387-9387 (outside Anchorage) or
    (907) 563-0037 within the Anchorage area

    Joint Commission
    Call (800) 994-6610 or Fax (630) 792-5005
    One Renaissance Blvd.
    Oakbrook Terrace, IL 60181
    E-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

    Mountain Pacific Quality Health Foundation
    Call (877) 561-3202
    4241 ‘B’ Street, Ste. 303
    Anchorage, AK 99503
    E-mail to www.mpqhf.org

Address

St. Elias Hospital

4800 Cordova Street

Anchorage, AK  99503

 

Click here for Map

Phone Numbers

(907) 561-3333: Main

(907) 561-3332: Fax

(907) 565-CARE  (2275): Patient Referral

E-mail

info@st-eliashospital.com

 

Privacy/Hippa/Confidential Inquiries: privacy@st-eliashospital.com